Support

Usually, you will buy an IP CAM because you want to see what’s happening in your house when you are in the office, in the coffee shop, or when you are traveling around the world. So, you install the IP CAM on the ceilling of your living room or garage, and connect this IP CAM to your home network either through wired internet or WiFi.

Since most of the home network supports DHCP, the IP CAM should be easily connected to the Internet. Now, you think that you can see the video of the IP CAM. But, actually, you have not finished the installation. When you are in the office or coffee shop, if you want to see your IP CAM video, you need to know the IP address or domain name of the IP CAM. So, you need to figure out what’s the meanings of these terms like DDNS, public/private IP ,virtual servers, port mapping…..etc.

After some hard works, you will give up because it’s very not easy.

GTC understand the pain users face when they are using the IP CAM. So, the users need only to do two things to see the video of the IP CAM.

You see that, you only need to remember the ID/password of the IP CAM. You can then see the IP CAM video any where in the world. It’s just this easy.

Although it’s very easy to see the IP CAM video, but it’s password protected. As long as you keep your password in high secrecy, no other people will see your IP CAM video without your permission.

The video is compressed using the MPEG4 compression technology, this is a very high efficient compression standard. The quality of a video with 640×480 resolution is very good if the bandwidth is more than 256kbps. And this bandwidth is pretty easy in the home internet connection. So, the video quality should be good if you are using ADSL or cable modem

When the IP CAM is connected to the Internet and working correctly, the red led light will be on constantly. If the red led light is flashing, it’s probably because there is some network connecting problem. Please check the network connection again and follow the instructions on the user manual to set it up again.

When the IP CAM is connected using wireless network and the video quality is not good, it’s probably because the distance of the IP CAM is too far away from the wireless AP (Access Point) or WiFi router, or there are too many devices connected to the AP, or maybe because the WiFi antenna is not in the best position. Please try to figure out which one is the cause of the problem and you can then fix this problem.

You cannot and don’t need to adjust the focus of the IP CAM. The focus is pre-adjusted in the factory and the effective focus is in wide range from 50cm to infinity, so, in normal application, you can see clear picture with the camera.

The viewing angle of the IP CAM is about 60 degrees.

When using the IP CAM to see a long-distance object, whether it’s clear or not depends on the size of the object. Usually when your eyes can see something clearly in that distance, the IP CAM can also see that object clearly in about the same distance.

The easiest way to solve this problem is to reset the IP CAM to the factory default. Please stick on the reset button on the rear panel of the IP CAM for more than 3 seconds and release it. The IP CAM will then restart to the factory default. The default administrator account is “admin”, administrator password is empty. The default video-play password is “ipcam”. You can adjust these account and passwords by using the browser to login into the IP CAM and do the needed modifications.

There is a microphone inside the IP CAM. If you can see the video from the accompanied GTC IP software, but cannot hear the audio sound, please check the followings:

1. Check if the speaker of the computer is turned on, you can try to play the audio file on the computer to verify this.
2. Check if the microphone on the IP CAM is enabled. Please login into the web configuration page of the IP CAM, select the “video” settings, click the “Enable audio microphone” choice.

It’s probably because the internet bandwidth (internet speed) is not big enough. Please try to apply for a better internet connection from your Internet Service Provider or decrease the bandwidth settings of the IP CAM. You can adjust the bandwidth requirement of the IP CAM either from the GTC IP software or login into the web configuration page of the IP CAM to do the modification.

You can do the video recording of the network camera either to the computers through GTC IP software or to NAS devices or SD card depends on your requirement. The accompanied GTC IP Play software is then needed to play back the recorded video files.

The sensor used in the IP CAM is the CMOS type. Although the sensitivity of the sensor is already very good compared to other products CMOS sensor, there is still a limitation. If the video is still too dark for your environment, please try to increase the lightness of the light source or you can adjust the “low light sensitivity” in the “video settings” page. But need to keep in mind that after the “low light sensitivity” is increased, the picture exposure time is increased, there could be some video tail in the video. There are camera models with IR led inside could help on some of the very tough environment. But please be noticed that when the IR led is turned on in the dark room, the video will be black and white only.

If the IP CAM is directly connected to your PC/notebook computer using an Ethernet cable, the IP CAM will use an IP address called “auto IP” with IP address 169.254.xxx.xxx. If your PC/notebook computer is configured to DHCP, it will also use an “auto IP” address. But this will take about one minute after the IP CAM is connected to the computer and you need to make sure that the WiFi interface on your PC/notebook computer is disabled. After about one minute, you can run the GTC IP software to access the IP CAM, the CAM ID should be displayed on the “auto-search” list. You can then see the video by double clicking the CAM ID icon.

But you need to know that in this situation, other local or remote computer cannot see the video.

3GPP/ISMA is using RTSP protocol for 3G mobile phone to display the video stream from some network devices, including IP CAM. The GTC IP CAM support the RTSP protocol needed by 3GPP/ISMA. Users only need to access the address rtsp://ip_cam_address/ID.password on the 3G mobile phone to access the video of the IP CAM. Where ip_cam_address is the public IP address of the IP CAM. Different 3G mobile phone may need different operation to be able to key in the RTSP address, please contact the 3G mobile phone customer service for more details.

One big difference between GTC and other’s IP CAM is that GTC has 3G Mobile Software that users don’t need to use the RTSP method any more, just key in the ID/password of the IP CAM is enough.

1. Please find your IP CAM with “auto-search” under GTC IP software. When your computer and your IP CAM are on the same sub-net, usually the same router, you can find IP CAM on “auto-search”.
2. Right click your IP CAM and go into web configuration.
3. After entering into web configuration page, please click on video settings. You will find the Camera ID and password in that section.

Step 1. Install NAS

Step 2. Open GTC IP Software

Step 3. Go to IP camera’s “Web Configure” Page

*Right-Click on CAM ID to access the web

*Login is admin with no password

Step 4. Scan for the NAS device

*Go to NAS Setting -> Click NAS Scan to find out the NAS name and IP Address.

*After clicking the NAS Scan, you’ll be able to find the NAS Name and IP Address of the connected NAS device.

Step 5. Configure the Recording

*Example: NAS IP Address is 10.10.10.107 / Name: NAS123

*Make sure everything is correct, Save & Apply, you’ll see NAS Info tag Now all recorded video will save to NAS device automatically without PC

Step 6. Use the GTC IP Play software to play back the recorded video files.

*Use the GTC IP Play software to play back the recorded video files.

*You can use the Microsoft Network Neighborhood to find the NAS device and attach the NAS as a new drive and then use the GTC IP Play to playback the videos.

1. Camera ID is exclusive to your IP CAM and cannot be changed.
2. The password is changeable and up to 20 digits/characters.
3. Internet Speed is depending on your internet upload bandwidth. Please divide your up-load bandwidth to the number of your IP CAM. For example, if you have upload bandwidth at 986Kpbs and you have 4 IP CAM. We suggest setting your IP CAM Internet speed at 256Kpbs. 986Kbps /4 = 246 Kbps. Please set IP CAM Internet Speed at 256Kpbs or 128Kbps.

Disk storage size of video recording for the network cameras

unit : Gigabytes/day

Either recording to GTC IP, NAS or Micro-SD card

The storage size is independent of frame rate

1. Plug the network camera into the network.
2. Find the network camera from the “Auto search” on GTC IP.
3. Open “Web configure” page with right-click.
4. Login the web page with “admin” / no password.
5. Enable WiFi Function (Network -> WiFi Security -> Enable WiFi Function)
6. Click on “WiFi Scan”, all the AP nearby will be displayed. Choose the SSID of your AP. Then,Click OK when finished.
7. Key-in the SSID, and the “Security mode” and key of the AP.
8. Run “WiFi Test” when ready. (If SSID and WEP Password is correct, you’ll see “Test Success!”)
9. Click on “Save & Apply”.
10. Unplug the Ethernet Cable to enable WiFi function.

Motion detection is a big issue for all IP CAM; we can correctly send email when there is a motion. But cannot identify the motion types, so, there will be false alarm for blinking light, swing leaves and other moving objects.

The motion detection is an issue for specific intelligent video, that’s not our segment. We have largely improved this issue by providing 10 levels of detection sensitivities.